Last Updated: May 29, 2025

1. Introduction

Welcome to Divine Benevolence Academy, operated by Vikenti Mahotkin ("we," "us," or "our"). We are an online business based in Vancouver, British Columbia, Canada, offering spiritual workshops and coaching programs through our website at https://divinebenevolence.academy/.

This Privacy Policy explains how we collect, use, disclose, protect, and manage your personal information when you interact with our website, opt-in for our webinars, purchase our services, or engage with us in any other way. We are committed to protecting your privacy and handling your personal information in compliance with applicable privacy principles and laws in Canada.

2. Information We Collect

We collect various types of personal information from you in the course of operating our business and providing our services:

Contact Information: When you opt-in for a webinar, make a purchase, or submit an application, we collect your name and email address.

Payment Information: When you make a purchase, your payment details (e.g., credit card number, billing address) are collected and processed directly by our third-party payment processor, Stripe. We do not directly store your full payment card details on our servers.

Application Data: If you submit an application for our 1-on-1 coaching programs, we collect the information you voluntarily provide in the application form, which may include details about your background, personal goals, experiences, and other insights relevant to your application.

Communication Data: Records of your communications with us, including emails, messages sent through our website forms, and any correspondence related to customer support or service inquiries.

Usage Data: Information about how you access and use our website and services, such as your Internet Protocol (IP) address, browser type, operating system, referral source, pages viewed, the duration of your visit, and the dates/times of your visits. This information is typically collected through cookies and similar tracking technologies (see Section 10).

Session Data: For online sessions conducted via Zoom, information related to the session itself may be collected by Zoom (e.g., your display name, chat messages, duration, participants). By default all sessions, private and public/group, are recorded and can be used at the discretion of Divine Benevolence Academy and Vikenti Mahotkin to create content for social media (Facebook, Instagram, TikTok and others) and other course materials.

3. How We Use Your Information

We use the information we collect for the following primary purposes:

Service Provision: To deliver, operate, maintain, and improve our online spiritual workshops, 1-on-1 coaching programs, and other content. This includes managing your enrollment, providing access to course materials, and scheduling sessions.

Communication: To respond to your inquiries, provide customer support, send important service-related updates (e.g., workshop details, program changes), and manage your account.

Payment Processing: To process your transactions securely for purchases of our services via Stripe.

Marketing (with consent): To send you marketing communications, newsletters, webinar announcements, and promotional offers about our services if you have explicitly opted-in to receive them. You can opt-out of marketing communications at any time.

Application Review: To review and assess your eligibility and suitability for 1-on-1 coaching programs.

Website Analytics & Improvement: To understand how our website and services are used, diagnose technical issues, analyze trends, and improve the functionality, user experience, and content of our offerings.

Security: To detect, prevent, and address technical issues, fraudulent activities, or security incidents.

Legal Compliance: To comply with legal obligations, enforce our Terms and Conditions, and protect our rights, property, and safety, as well as the safety of our users and the public.

4. Legal Basis for Processing (for individuals within jurisdictions requiring it)

We process your personal information based on one or more of the following legal bases:

Consent: Where you have given us clear consent for us to process your personal data for a specific purpose (e.g., opting into marketing emails).

Contractual Necessity: Where our use of your personal data is necessary to fulfill a contract with you or to take steps at your request before entering into a contract (e.g., processing your payment for a workshop you purchased).

Legitimate Interests: Where our use of your personal data is necessary for our legitimate interests (or those of a third party), provided your interests and fundamental rights do not override those interests (e.g., for internal administrative purposes, security, or improving our services).

Legal Obligation: Where our use of your personal data is necessary for us to comply with a legal or regulatory obligation.

5. Data Sharing & Third Parties

We share your personal information with third-party service providers only to the extent necessary to deliver our services, operate our business, and as otherwise described in this policy, and always subject to strict confidentiality obligations. These third parties include:

Stripe: For secure payment processing. When you make a purchase, your payment details are transmitted directly to Stripe. Stripe acts as a data processor for these transactions, and their use of your personal information is governed by their privacy policy.

GoHighLevel: We utilize GoHighLevel for our Customer Relationship Management (CRM), email marketing automation, and website hosting. This means your name, email address, application data, and communication records may be stored and processed by GoHighLevel. GoHighLevel acts as a data processor for us, and their privacy practices are governed by their own privacy policy.

Zoom: For hosting live online coaching sessions and workshops. Information related to your participation in Zoom sessions (e.g., your display name, video/audio stream, chat messages) is processed by Zoom. Zoom's privacy practices are governed by their privacy policy.

Other Service Providers: We may also engage other third-party service providers for services such as analytics, technical support, or IT infrastructure. We only share information necessary for them to perform their designated services and ensure they adhere to appropriate data protection standards.

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes. We may disclose your information if required by law, court order, or in good faith belief that such action is necessary to comply with legal processes, protect our rights or property, or ensure the safety of our users or the public.

6. Data Security

We implement reasonable and appropriate technical, administrative, and physical safeguards to protect your personal information against unauthorized access, use, alteration, disclosure, or destruction. These measures include:

Using secure third-party service providers (like Stripe and GoHighLevel) that employ their own robust security protocols and industry-standard encryption.

Implementing internal access controls and policies to limit access to personal information to authorized personnel who need to know that information to perform their job functions.

Regularly reviewing our security practices and updating them as necessary to ensure they remain appropriate and effective.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

For example:

Contact and payment transaction records may be retained for accounting and tax purposes for a period required by Canadian law (typically 7 years).

Application data may be retained for a period necessary to process the application and for a reasonable period thereafter for record-keeping.

Marketing consent will be retained until you withdraw your consent or for a period defined by applicable regulations.

8. Your Rights Regarding Your Data

As an individual whose personal information we collect, you have certain rights concerning your data, subject to applicable laws. We are committed to upholding these rights:

Right to Access: You have the right to request access to the personal information we hold about you.

Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

Right to Erasure (Deletion): You have the right to request the deletion of your personal information, subject to certain legal exceptions (e.g., maintaining records for transactional purposes, legal obligations, or legitimate business interests).

Right to Opt-Out of Marketing: You have the right to opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

Right to Withdraw Consent: Where we are processing your personal information based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

To exercise any of these rights, please contact us using the contact information provided in Section 13. We will respond to your request in accordance with applicable law and may require you to verify your identity before fulfilling your request.

9. Cookies & Tracking Technologies

Our website uses "cookies" and similar tracking technologies to enhance your Browse experience, analyze site usage, and support our marketing efforts. Cookies are small data files placed on your device that allow us to:

Remember Your Preferences: Such as login details (if applicable) or language settings.

Analyze Website Performance: Understand which pages are most popular, how visitors navigate our site, and identify areas for improvement.

Provide Relevant Content: Tailor content and advertising to your interests.

We use different types of cookies:

Strictly Necessary Cookies: Essential for the website to function correctly (e.g., for secure logins or shopping cart functionality).

Performance/Analytics Cookies: Collect anonymous information about how visitors use our website (e.g., Google Analytics via GoHighLevel).

Functionality Cookies: Enable enhanced functionality and personalization (e.g., remembering your preferences).

Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests. These are often placed by third-party advertising networks.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, please note that disabling cookies may affect the functionality of our website and your ability to access certain features.

10. International Data Transfers

As we use third-party service providers like GoHighLevel and Zoom, it's important to note that your personal information may be transferred to, stored, and processed in countries outside of Canada, including the United States, where these service providers' servers or operations may be located.

When your information is transferred internationally, it may be subject to the laws of the receiving jurisdiction, which may not provide the same level of data protection as your home country. We take appropriate measures to ensure that your personal information is protected to a standard comparable to that in Canada, including entering into data processing agreements with our service providers that incorporate standard contractual clauses where applicable.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verifiable parental consent, we will take steps to delete that information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of the document. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise your data protection rights, please contact Vikenti Mahotkin at:

[email protected]

Divine Benevolence Academy Vancouver, British Columbia, Canada